Every question from this NCERT chapter, with a detailed explanation.
With reference to the 'Right to Redressal', consider the following statements: 1. A consumer has the right to get compensation depending on the degree of damage. 2. Redressal can only be sought if the damage exceeds Rs 1 lakh. 3. The consumer can file a complaint with or without the services of a lawyer. Which of the statements given above is/are correct?
With reference to the evolution of the consumer movement in India, consider the following statements: 1. The consumer movement in India originated solely due to pressure from international agencies. 2. In the 1960s, the movement was organised largely to address rampant food shortages and black marketing. 3. Until the 1970s, consumer organisations were primarily engaged in writing articles and holding exhibitions. Which of the statements given above is/are correct?
Consider the following statements regarding the United Nations Guidelines for Consumer Protection: 1. These guidelines are legally binding treaties that supersede the domestic laws of member nations. 2. The United Nations Guidelines for Consumer Protection were adopted in 1985. 3. They mandate that all member nations must enforce a single uniform consumer protection code drafted by the UN. Which of the statements given above is/are correct?
With reference to the 'Right to Information' for consumers, consider the following statements: 1. It is mandatory for manufacturers to display the expiry date on medicine packets. 2. The Right to Information Act (RTI) enacted in 2005 applies exclusively to private sector companies. 3. Consumers have the right to be informed about the particulars of goods and services to protect against unfair trade practices. Which of the statements given above is/are correct?
With reference to the 'Right to Choice', consider the following statements: 1. Once a service contract is signed, a consumer has no right to discontinue the service before the contract period ends. 2. Forcing a customer to buy a stove as a condition to get a gas connection is a violation of the Right to Choice. 3. Educational institutions are exempt from the Right to Choice provisions and are not liable to refund fees. Which of the statements given above is/are correct?
With reference to the certification of products in India, consider the following statements: 1. The ISI mark is used for industrial products like cement and electrical appliances. 2. Agmark is a certification mark employed exclusively for electronic goods. 3. Certification is mandatory for certain products that affect the health and safety of consumers. Which of the statements given above is/are correct?
Consider the following statements regarding the functioning of markets: 1. Markets always function in a fair manner ensuring equal bargaining power for consumers and producers. 2. Exploitation in the marketplace can occur when traders weigh less than what they should. 3. Large companies with huge wealth can manipulate the market by passing on false information. Which of the statements given above is/are correct?
With reference to the 'Right to Safety', consider the following statements: 1. It places the legal responsibility solely on the consumer to verify the safety quality of a product before purchase. 2. The Right to Safety protects consumers against the marketing of goods that are hazardous to life and property. 3. Pressure cookers are exempt from mandatory safety standards under the Consumer Protection Act. Which of the statements given above is/are correct?
Consider the following statements regarding the redressal process under COPRA: 1. The consumer redressal process allows for an appeal to a higher commission if the consumer is unsatisfied with the verdict. 2. Consumers are mandatorily required to hire a lawyer to file a complaint in the consumer forum. 3. The consumer movement in India has led to the formation of voluntary organisations known as consumer forums. Which of the statements given above is/are correct?
With reference to the challenges faced by the consumer redressal process in India, consider the following statements: 1. The consumer redressal process in India is universally recognized for being rapid and cost-free. 2. The lack of cash memos for many purchases makes evidence gathering difficult for consumers. 3. The enforcement of laws protecting workers in the unorganised sectors is generally weak. Which of the statements given above is/are correct?
Consider the following statements regarding the 2019 amendment to COPRA: 1. The 2019 amendment abolished the concept of mediation to ensure stricter judicial penalties. 2. The amendment introduced the concept of product liability, holding manufacturers responsible for harm caused by defective products. 3. E-commerce transactions are explicitly excluded from the ambit of the Consumer Protection Act 2019. Which of the statements given above is/are correct?
Consider the following statements about the informal sector and consumer protection: 1. Moneylenders in the informal sector are strictly regulated and cannot exploit borrowers. 2. Rules and regulations are necessary to protect workers in the unorganised sector from exploitation. 3. The enforcement of laws protecting workers in the unorganised sector is generally weak. Which of the statements given above is/are correct?
With reference to the rationale for rules and regulations in the marketplace, consider the following statements: 1. Rules and regulations are necessary because individual consumers often find themselves in a weak position. 2. The primary aim of market regulations is to ensure maximum profit margins for traders. 3. These regulations are designed to protect powerful producers from market fluctuations. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Right to Information' Act (RTI) 2005: 1. The RTI Act allows citizens to question the government about the delay in declaration of results for job interviews. 2. It applies only to the central government departments and excludes state government departments. 3. It empowers citizens to know about the functions of government departments. Which of the statements given above is/are correct?
Consider the following statements regarding the responsibility of sellers: 1. Sellers invariably accept full responsibility for any defect in the goods sold. 2. The consumer movement attempts to shift the responsibility of ensuring quality of goods and services onto the sellers. 3. Before the consumer movement, the principle of 'Caveat Emptor' generally prevailed in the market. Which of the statements given above is/are correct?
With reference to the 'Right to Consumer Education', consider the following statements: 1. The Right to Consumer Education is limited to the ability to read the price tag on a product. 2. The government plays a role in spreading awareness about legal processes to consumers. 3. The enactment of COPRA led to the abolition of the Department of Consumer Affairs. Which of the statements given above is/are correct?
Consider the following statements regarding the role of large companies in the marketplace: 1. Large companies have no influence over market trends due to strict government control. 2. They may pass on false information through media to attract consumers. 3. They can use their wealth to manipulate the market perception of their products. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Right to Information' about goods: 1. The Right to Information about goods covers details such as ingredients, price, and batch number. 2. This right does not entitle a consumer to complain if the product proves to be defective. 3. It is strictly limited to food products and medicines only. Which of the statements given above is/are correct?
With reference to the 'Right to Safety', consider the following statements: 1. The Right to Safety is a fundamental right provided under the Consumer Protection Act. 2. This right does not cover services provided by hospitals or doctors. 3. Weak supervision of safety rules leads to bad quality products in the market. Which of the statements given above is/are correct?
Consider the following statements regarding the consumer movement's history: 1. The consumer movement in India achieved all its goals within a single year of its inception. 2. Initially, it was presumed that the consumer was responsible for being careful while purchasing. 3. Despite the movement, unfair trade practices continue to persist in the market. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Consumer Movement' globally: 1. Consumers International is a government body controlled by the United Nations. 2. The UN Guidelines for Consumer Protection were adopted in 1985. 3. The consumer movement has no presence in developing countries like India. Which of the statements given above is/are correct?
With reference to the 'Right to Choice', consider the following statements: 1. A consumer cannot refuse to buy a bundled product if the seller insists on it. 2. The Right to Choice applies to services like gas connections where dealers may insist on buying a stove. 3. The Right to Choice is absolute and cannot be restricted by any contract or law. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Consumer Protection Act' (COPRA): 1. The Consumer Protection Act covers only goods and excludes services from its ambit. 2. It allows for class action suits where a group of consumers can file a complaint. 3. It includes provisions for transactions made via the internet. Which of the statements given above is/are correct?
With reference to the 'Right to Safety', consider the following statements: 1. The Right to Safety protects consumers against the marketing of goods which are hazardous to life. 2. The Right to Safety is applicable only to goods and not to services. 3. Producers of pressure cookers are exempt from ensuring the quality of safety valves. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Consumer International': 1. Consumers International works closely with international bodies to protect consumer rights. 2. It has only 10 member organisations from developed countries. 3. It serves as a foundation for the international consumer movement. Which of the statements given above is/are correct?
With reference to the 'Right to Information', consider the following statements: 1. The Right to Information does not cover the directions for proper use of medicines. 2. It allows consumers to know the side effects and risks associated with medicines. 3. The Right to Information applies to goods regardless of their country of manufacture. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Standardisation of Products': 1. The Bureau of Indian Standards (BIS) is prohibited from issuing quality certificates to private producers. 2. For certain products that affect health and safety, it is mandatory for producers to get certified. 3. Logos like ISI and Agmark are used solely for marketing and do not indicate quality. Which of the statements given above is/are correct?
With reference to the 'Right to Redressal', consider the following statements: 1. It allows consumers to seek compensation for damage caused by unfair trade practices. 2. The compensation amount is fixed at a flat rate regardless of the degree of damage. 3. Consumers have the option to engage a lawyer or represent themselves in the Consumer Commission. Which of the statements given above is/are correct?
Which of the following is NOT a function of Consumer Protection Councils?
Consider the following statements regarding the 'Unorganised Sector' and consumer protection: 1. Workers in the unorganised sector enjoy high wages and job security. 2. Rules and regulations are required to protect them from exploitation. 3. The enforcement of laws protecting these workers is generally weak in India. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Consumer Movement' in India: 1. The consumer movement in India originated as a response to the dissatisfaction of consumers with unfair practices. 2. The movement has failed to exert any pressure on business firms to correct unfair conduct. 3. It has highlighted the need for government intervention to protect consumers. Which of the statements given above is/are correct?
With reference to the 'Right to Choice', consider the following statements: 1. The Right to Choice applies only to goods and not to services. 2. It allows a student to opt out of a course and claim a refund. 3. It prevents sellers from forcing consumers to buy unwanted add-ons. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Right to Safety' and 'Public Services': 1. The Right to Safety is not applicable to public services like healthcare. 2. Negligence by doctors in a hospital can be challenged under the Consumer Protection Act. 3. The government is immune from consumer complaints regarding medical negligence. Which of the statements given above is/are correct?
Consider the following statements regarding the 'Consumer Disputes Redressal Commissions': 1. The Consumer Disputes Redressal Commissions operate as a three-tier system. 2. They are purely administrative bodies with no judicial powers. 3. They allow consumers to appeal against the verdict of a lower commission. Which of the statements given above is/are correct?
With reference to the 'Right to Information', consider the following statements: 1. The Right to Information does not cover details such as batch number and date of manufacture. 2. It enables consumers to ask for a replacement if the product is defective within the expiry period. 3. It mandates that manufacturers must print the Maximum Retail Price (MRP) on the packet. Which of the statements given above is/are correct?
With reference to the 'Right to Choice', consider the following statements: 1. The Right to Choice allows a consumer to choose between different brands of the same product. 2. The Right to Choice empowers monopolies to dictate terms to consumers. 3. It is applicable even when the consumer pays for the product in installments. Which of the statements given above is/are correct?