The correct option is 1 and 3 only.
Explanation
The 'Right to Redressal' is a fundamental right guaranteed under the Consumer Protection Act. It empowers consumers to seek relief against unfair trade practices, restrictive trade practices, or unscrupulous exploitation.
- Statement 1 is Correct: The Right to Redressal entitles a consumer to receive compensation if a product or service is defective or deficient. The amount of compensation is determined based on the degree of damage or injury suffered by the consumer, ensuring that the relief is commensurate with the loss.
- Statement 2 is Incorrect: There is no minimum monetary limit for filing a complaint under the Consumer Protection Act. A consumer can seek redressal regardless of whether the value of goods or services and the compensation claimed is below Rs 1 lakh. The value of the claim determines the pecuniary jurisdiction (District, State, or National Commission), but it does not bar small claims.
- Statement 3 is Correct: The consumer grievance redressal mechanism is designed to be accessible and inexpensive. Procedural formalities are minimized, and a consumer has the right to file a complaint and argue their case in person without the mandatory services of a lawyer.
Key Takeaway: The Right to Redressal ensures that consumers can seek compensation proportional to the damage suffered, allows for self-representation to reduce legal costs, and is applicable irrespective of the claim amount.