The correct option is 1 and 3 only.
Explanation
The 'Right to Redressal' is a fundamental consumer right recognized under the Consumer Protection Act in India. It empowers consumers to seek relief against unfair trade practices, restrictive trade practices, or unscrupulous exploitation by sellers or manufacturers.
- Statement 1 is Correct: The Right to Redressal specifically grants consumers the legal standing to seek compensation for any damage, loss, or injury caused by unfair trade practices, defective goods, or negligence. It ensures that consumers are not left without a remedy when exploited.
- Statement 2 is Incorrect: The compensation awarded is not fixed at a flat rate. The Consumer Commissions determine the compensation amount based on the specific facts of the case, the extent of the loss or injury (including mental agony), and the nature of the unfair practice. The relief is commensurate with the degree of damage suffered.
- Statement 3 is Correct: The consumer dispute redressal mechanism is designed to be accessible and inexpensive. Consumers are not required to hire a lawyer; they have the explicit option to file a complaint and represent themselves in the Consumer Commission (Consumer Court).
Key Takeaway: The Right to Redressal ensures compensation is proportional to the actual damage suffered rather than a fixed sum, and the procedural framework allows for self-representation to enhance accessibility for the common consumer.